Return & Refund Policy
At The Garden Guild Ltd, we want you to love your clothing. If you’re not completely satisfied, you can return your item in line with our UK-compliant policy below.
Returns
You have 14 days from receiving your order to request a return.
Items must be unworn, unwashed, and in their original packaging with tags and labels attached.
We cannot accept returns for:
• Custom-made or personalised clothing
• Items showing wear, damage, or odour
• Returns made after 14 days (unless faulty)
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
We’ll arrange a replacement or full refund, including your original delivery cost.
You may be asked to send a photo of the issue to help us process your claim quickly.
How to Return
Email us at office@thegardenguild.co.uk with:
• Your order number
• The item name
• Your reason for return
We’ll provide return instructions.
Return postage costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, you’ll be notified by email.
If approved, your refund will be issued to your original payment method within 5–10 working days.
Delivery charges are non-refundable unless the item was faulty or incorrect.
Exchanges
If you need to exchange for a different size or style, please contact us before sending your item.
Exchanges depend on stock availability.
If the replacement costs more, the difference must be paid before dispatch.
Contact
For any questions, please email: